1. ACCESS, REGISTRATION AND LOGIN PROCEDURE FOR OUR ONLINE STORE

Anyone may freely visit our Organisation’s website at www.callisto.gr. However, in order to use the services of our online store, and in particular to enter into purchase agreements with our Organisation for the sale of products, users must complete the registration process described below before submitting an order.

Visitors wishing to purchase one or more of our products are required to complete the registration form provided by us, which requires the submission of a valid email address and the creation of a password (Login Procedure – Account Creation).

The password selected by the Visitor must be unique and personal and is used to authenticate the identity of the contracting party. The confidentiality and safekeeping of this password are the sole responsibility of the customer. Our Organisation does not have access to users’ passwords and can only issue a new password through the password reset procedure.

When completing the registration form, the Visitor is required to provide accurate and truthful information. The Visitor bears sole responsibility for the truthfulness, validity, accuracy, completeness and updating of the information submitted and is exclusively liable for any legal consequences arising from the provision of false or non-existent information.

2. PRODUCTS OFFERED FOR SALE

Our Organisation makes every effort to ensure that all products displayed in our online store are presented as accurately and clearly as possible, so that consumers have a complete understanding of their characteristics before making a purchase. However, our Organisation reserves the right and shall not be bound by any typographical errors, inadvertent mistakes, errors caused by third parties, unauthorised third-party interference, or events arising from force majeure.

The prices of our products are subject to change at any time without prior notice. ALL PRODUCT PRICES DISPLAYED IN OUR ONLINE STORE ARE INCLUSIVE OF VAT.

3. LIMITATION OF LIABILITY

Our Organisation complies fully with all applicable laws and regulations. All information provided through our online store is made available “as is”, without any express or implied warranty of any kind.

Given the nature and scale of the Internet, under no circumstances and regardless of fault, shall our website be liable for any form of loss or damage that may be suffered by any visitor or user arising from the use of the pages, services, content, or features of this website, which users access at their own discretion.

The content of this website is provided “as is” without any express or implied warranties whatsoever. To the fullest extent permitted by applicable law, our website disclaims all warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose.

Our website does not warrant that its pages, services, features or content will be available without interruption or error, or that any defects will be corrected. Furthermore, our website does not guarantee that the website itself, any affiliated website, or the servers through which they are made available are free from viruses or other harmful components.

Our website makes no warranty regarding the accuracy, completeness, availability, or reliability of its content, pages, services, features, or any results derived from their use.

Any costs arising from the repair, servicing or correction of equipment or software required as a result of using this website shall be borne solely by the visitor, user or member, and under no circumstances by our Organisation.

4. PLACING AN ORDER

Once the registration and login process described above has been completed, Visitors may, if they wish, proceed with purchasing products through our online store.

After selecting the product(s) they wish to purchase, Customers place their order by completing the designated order form available in our online store. The required information includes: first name, last name, address, postal code, city, telephone number (landline or mobile), email address, and country.

Our Organisation is unable to intervene in or verify the information entered by the Customer and accepts it as accurate and truthful, while reserving all legal rights should any information prove to be false, inaccurate or fictitious.

Customers are required to provide accurate and truthful information. They bear sole responsibility for the truthfulness, validity, accuracy, completeness and updating of the information submitted and are solely liable for any legal consequences arising from the submission of false or non-existent information.

Upon completion and submission of the required information, the Visitor is registered in our system. Customers who wish to delete their account may either use the relevant account deletion option or submit a written request by email to info@callisto.gr.

Before submitting an order, Customers must expressly accept these Terms, Conditions and Agreements. Acceptance of these Terms is a prerequisite for completing the ordering process. By confirming their acceptance, Customers expressly acknowledge that they have read and understood these Terms prior to placing their order and that they recognise and accept that submitting an order creates an obligation to pay the purchase price of the products ordered.

Once submitted, the order is automatically transmitted to our Organisation. Up to this point, the Customer’s order constitutes an offer to enter into a purchase agreement.

When our Organisation sends the Customer an email confirming receipt of the order, the order is deemed to have been received by our Organisation. The Customer will receive this confirmation through the communication method selected during the ordering process.

If the Customer identifies any error in the submitted order, they must immediately notify our Organisation in writing by email at info@callisto.gr, so that any incorrect information may be corrected and the order updated accordingly, as the products will be delivered using the details provided by the Customer.

Following verification of product availability, and provided the ordered product(s) are available, our Organisation will send the Customer an Order Acceptance Confirmation.

The Order Acceptance Confirmation will include detailed information regarding the ordered product(s), including their characteristics, price, shipping costs, and all other relevant details of the order.

From the moment the Order Acceptance Confirmation is sent, the sales contract between our Organisation and the Customer is deemed to have been concluded, creating binding rights and obligations for both parties.

5. PRODUCT AVAILABILITY

Due to the nature of electronic commerce and the speed at which online transactions are processed, our Organisation reserves the right to confirm the availability of products at the time an order is placed.

If a product is unavailable when the order is submitted, our Organisation may decline to accept the order. Alternatively, if a product becomes unavailable after the order has been placed, our Organisation will promptly notify the Customer using one of the communication methods selected by the Customer and will cancel the transaction, refunding any amount already paid in accordance with the original payment method.

In both cases, our Organisation undertakes to carry out the above actions without undue delay.

If an order contains multiple products and one or more of them are unavailable, our Organisation will promptly inform the Customer. Where the order cannot be fulfilled in its entirety due to product unavailability, the Customer has the right to cancel the order without providing any reason by sending an email to info@callisto.gr.

In such cases, our Organisation shall refund the Customer within a reasonable period following receipt of the cancellation request and, in any event, no later than 30 days from the date of receiving the cancellation email.

6. ORDER DELIVERY – DELIVERY TERMS

The available delivery methods for ordered products, together with the specific terms applicable to each method, are set out below.

a. COLLECTION FROM OUR OFFICE

If the Customer chooses to collect the ordered product from our office at 3 Velissariou Street, Thessaloniki, Greece, they will be notified, using the communication method selected when placing the order, once the product is ready for collection.

In this case, the Customer is required to collect the product within five (5) working days of receiving the notification, during which time the product will be reserved and available at our office. If the Customer fails to collect the product within this period, our Organisation reserves the right to withdraw from the sales contract and exercise any related legal rights arising from such withdrawal.

If the Customer is unable to collect the product personally, they may authorise a third party to do so on their behalf. The authorised representative must present:

• a written authorisation signed by the Customer; and
• a valid government-issued identification document (such as an identity card or passport).

As provided by applicable law, the risk in the goods passes to the Customer upon delivery. Accordingly, the Customer (or the authorised representative acting on the Customer’s behalf) must carefully inspect the product upon collection and, by signing the relevant delivery document, confirm that:

• the correct product has been received;
• it corresponds to the order placed; and
• it has been delivered in good condition.

b. DELIVERY TO AN ADDRESS SPECIFIED BY THE CUSTOMER

If the Customer chooses delivery to an address of their choice, our Organisation will entrust the shipment to a courier service, which will deliver the product to the specified address.

The Customer is solely responsible for ensuring that the delivery details provided are accurate, complete and truthful. If the delivery address is false, inaccurate or does not belong to the Customer, our Organisation reserves all rights available under applicable law.

If the delivery address belongs to a third party because the order is intended as a gift, the Customer must complete all the required information in the designated gift section of the order form so that our Organisation is aware that the order is to be delivered as a gift.

For all courier deliveries, both the Customer and any gift recipient may be required to present a valid government-issued identification document upon delivery for identification purposes.

Where the product is collected by a third party acting on behalf of the Customer (other than in the case of a gift), the authorised representative must present:

• written authorisation from the Customer permitting collection of the order; and
• a valid government-issued identification document.

As provided by applicable law, the risk in the goods passes to the Customer upon delivery. Accordingly, the Customer (or the authorised representative acting on the Customer’s behalf) must carefully inspect the product upon receipt and, by signing the courier’s delivery document, confirm that:

• the correct product has been received;
• it corresponds to the order placed; and
• it has been delivered in good condition.

7. DELIVERY TIMES

Where, under the sales contract between our Organisation and the Customer, the ordered product is to be delivered within Greece, our Organisation undertakes to deliver the order within three (3) to five (5) business days.

Where the order is to be delivered outside Greece, our Organisation undertakes to deliver the order within fourteen (14) days.

If, for any reason, it is reasonably anticipated that delivery will be delayed, our Organisation will promptly inform the Customer and will make every reasonable effort to ensure that the order is delivered as soon as possible within a reasonable timeframe.

In any event, unless prevented by circumstances constituting force majeure, our Organisation undertakes to deliver the ordered product no later than twenty (20) days from the date of the Order Acceptance Confirmation.

If a force majeure event continues for more than thirty (30) days, either party shall have the right to terminate the sales contract without liability for compensation. Upon receiving notice of such termination, our Organisation shall promptly refund the Customer the full purchase price using the original method of payment.

8. SHIPPING COSTS

The shipping cost for delivery of the ordered product within Greece is €3.00 per order. For deliveries outside Greece, the shipping cost is €5.00 per order.

Shipping charges are payable by the Customer and must be paid in advance, as clearly indicated during the checkout process in our online store. The applicable shipping cost is automatically displayed once the Customer has entered the delivery address.

9. PAYMENT METHODS

The following payment methods are exclusively accepted:

A. Bank Transfer

Payment may be made by bank transfer to our Organisation’s bank account:

Bank: Piraeus Bank
IBAN: GR17 0172 2330 0052 3305 0834 495

B. Cash on Delivery (COD)

Customers may pay the purchase price upon delivery of the product, either:

at our Organisation’s office, in which case no additional charge applies; or
at the delivery address specified by the Customer, by paying in cash upon receipt of the order.

By accepting these Terms, the Customer expressly acknowledges that payment by cash on delivery may only be made in cash.

C. Credit, Debit and Prepaid Cards

Customers may also pay using Visa, MasterCard, Maestro, American Express, or Diners Club cards.

In this case, the payment transaction will be completed through a secure redirect (link) to the relevant payment page of the payment service provider. By proceeding with the transaction, the Customer accepts both the payment provider’s terms and conditions and the terms governing the use of its website.

Customers may also complete their purchase using the MasterPass digital wallet.

10. RIGHT OF WITHDRAWAL

Customers have the right to withdraw from the sales contract within fourteen (14) calendar days from the date on which they receive the product, without providing any reason, subject to the following terms and conditions.

The withdrawal must be made in writing. The Customer must complete the standard withdrawal form, which is available both on our website (www.callisto.gr) and enclosed with the order packaging, and submit it to our Organisation either by email to info@callisto.gr or by post. Our Organisation will confirm receipt of the withdrawal notice in writing.

This right of withdrawal does not apply to defective products or products that do not conform to the agreed specifications, as such cases are governed by the applicable statutory provisions relating to defective or non-conforming goods.

The Customer must return the product in the exact condition in which it was received (“as new”). The product must not have been used, damaged, altered or otherwise deteriorated, and all accompanying documentation (such as certificates, warranty cards or similar documents) must be returned together with the product.

The returned product must also be accompanied by the original proof of purchase issued to the purchaser.

The Customer is not required to reimburse our Organisation for the original shipping costs, unless the Customer expressly selected a delivery method other than the standard delivery option offered through our online store.

The Customer shall bear only the direct cost of returning the product to our Organisation. Returns may be made either:

through the Hellenic Post (ELTA); or
by delivering the product directly to our Organisation’s office.

The Customer must return the product within fourteen (14) calendar days from the date on which the withdrawal notice was communicated to our Organisation. The return deadline is considered met if the product is dispatched before the expiry of this period.

Our Organisation undertakes to reimburse all payments received in connection with the relevant sales contract without undue delay and, in any event, within fourteen (14) calendar days from the date on which it was informed of the Customer’s decision to withdraw from the contract. The refund will be made using the same payment method used for the original transaction, unless the Customer has expressly agreed to an alternative method. Our Organisation may withhold the reimbursement until it has received the returned product and all accompanying documentation, as described above.

Where payment was made by credit card, our Organisation will promptly notify the issuing bank to cancel the transaction. Following this notification, our Organisation has no further control over, or responsibility for, the processing of the refund, as the reversal of a credit card transaction can only be carried out by the issuing bank in accordance with the terms of the agreement between the bank and the Customer.

In accordance with applicable law, our Organisation expressly reserves the right to withhold the refund until the returned product(s) have been received.

If the purchased product was supplied together with a free promotional gift, the gift must also be returned when exercising the right of withdrawal.

11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL UNDER ARTICLE 3ib OF LAW 2251/1994

The right of withdrawal described above does not apply in the following cases:

A. In-store purchases

The right of withdrawal does not apply where the Customer purchases products by visiting our Organisation’s office at 123 Mitropoleos Street, Thessaloniki, rather than through our online store, as such sales are not distance contracts.

B. Earrings

The right of withdrawal does not apply to the sale of earrings, for reasons of hygiene and consumer health protection.

C. Personalised products

The right of withdrawal does not apply to products that have been manufactured or customised according to the Customer’s individual specifications or clearly personalised requirements.

12. OUR ORGANISATION'S LIABILITY FOR DEFECTIVE PRODUCTS OR PRODUCTS THAT DO NOT CONFORM TO THE AGREED SPECIFICATIONS

If a product is defective or does not possess the agreed characteristics, the Customer is entitled, in accordance with Article 540 of the Greek Civil Code, to exercise one of the following remedies:

• Request the repair or replacement of the product, free of charge, unless such remedy is impossible or would impose disproportionate costs;
• Request an appropriate reduction of the purchase price; or
• Withdraw from the sales contract, unless the defect is minor.

Our Organisation shall carry out the repair or replacement within a reasonable period and without causing significant inconvenience to the Customer.

A product characteristic shall be considered an agreed specification only if it has been expressly agreed in writing between the Customer and our Organisation, thereby avoiding any uncertainty or dispute regarding the product’s characteristics.

In all other respects, the provisions of the Greek Civil Code and all other applicable legislation shall apply.

In every case, the Customer must notify our Organisation without undue delay upon discovering a defect or a lack of conformity, either by email or by any other written means of communication.

Upon receiving such notification, our Organisation reserves the right to have the product inspected by its qualified personnel or appointed experts in order to verify the alleged defect or lack of conformity.

13. LIABILITY OF OUR ORGANISATION AND THE CUSTOMER IN THE EVENT OF THE DELIVERY OF UNORDERED PRODUCTS

If, due to an error, products are delivered to a Customer without having been ordered, the Customer must notify our Organisation immediately so that the error can be recorded and arrangements can be made for the return of the products at our Organisation’s sole expense.

Under no circumstances shall the acceptance of such products, or the Customer’s failure to notify our Organisation of the error, constitute acceptance of the products or an intention to purchase them.

If requested by our Organisation, the Customer (or any third party who received the products) must return the unordered products without undue delay, and no later than eight (8) working days from the date of delivery. Our Organisation will provide instructions for the return process, and the Customer will incur no cost whatsoever in returning the products.

If the above deadline expires without the products being returned, our Organisation shall consider that the Customer has retained the products with the intention of acquiring ownership of them and shall be entitled to claim payment of the applicable purchase price by any lawful means. In such case, the Customer shall be obliged to pay the purchase price corresponding to the products retained.

14. CONFIDENTIALITY

All applications, personal information and other data submitted by our Customers are treated as strictly confidential. Our Organisation will use such information solely for the purposes of operating our online store and ensuring effective communication with the Customer. Any email or other written communication sent to our Organisation by a Customer will not be disclosed to third parties, except where disclosure is required by applicable law.

15. LINKS TO THIRD-PARTY WEBSITES

Our website does not control the availability, content, privacy policies, quality, or completeness of the services provided by third-party websites or webpages to which it may refer through links, hyperlinks, banners, advertorials, skins, or other forms of online advertising.

Accordingly, should any issue arise during the use of or access to such third-party websites, the user must address the matter directly with the operators of those websites, who bear sole and exclusive responsibility for the content, services and operation of their websites.

The inclusion of links to third-party websites on our website shall not be construed as an endorsement, approval or adoption by our Organisation of the content, services or opinions expressed on those websites, nor does it imply any association or affiliation with them.

Furthermore, our Organisation accepts no responsibility whatsoever for the privacy practices or the processing of personal data carried out by third-party websites that users may choose to visit or to which they may voluntarily provide personal information.

16. LINKS TO OUR WEBSITE

Links to our website are permitted through hyperlinks, images, or videos, provided that they direct users only to the website’s homepage and not to pages that are protected by login credentials or restricted access, unless there is an express written agreement to the contrary between the owner of the content and the party creating the link.

17. COOKIES AND IP ADDRESSES

Our website may collect and use cookies and IP addresses.

Cookies are small text files stored on the hard drive of each visitor, user or member. They do not access or retrieve the contents of any documents or files stored on the user’s computer. Cookies are used to enable our website to recognise visitors and users, facilitate access to the services and features provided through the website, and improve the overall user experience.

Cookies may also be used for statistical purposes, such as analysing website traffic and identifying the most frequently visited or popular sections of the website, as well as for marketing purposes, where applicable.

If a visitor or user chooses to disable or reject cookies, certain features or services of the website may not be available or may not function properly.

An IP address is the Internet Protocol address assigned to a user’s device when accessing the internet. Our website may collect IP addresses for statistical analysis, website administration, security purposes and, where applicable, for marketing purposes.

18. INTELLECTUAL PROPERTY RIGHTS

The trademarks, as well as all content available on this website and in our online store, including but not limited to images, graphics, photographs, designs, texts and the services provided, are protected under applicable intellectual property and industrial property laws and, where applicable, have been registered with the competent authorities in Greece and internationally. They constitute the intellectual and industrial property of our Organisation or of the respective rights holders.

Any use of our trademarks or other protected content by any unauthorised third party is strictly prohibited and may give rise to civil and/or criminal liability under applicable law.

Accordingly, no part of the website or its content may be sold, copied, modified, reproduced, republished, transmitted, distributed or otherwise exploited, in whole or in part, without the prior written consent of our Organisation.

The Customer acknowledges and agrees that no right is granted to reproduce, copy, sell, resell, commercially exploit, or otherwise use any part of the content of this website or these Terms and Conditions.

The appearance of any trademarks, logos or other protected material on our website shall not be construed as granting, assigning or transferring any intellectual property or industrial property rights to any user or third party.

19. PERSONAL DATA

For the operation of our online store, customer support, statistical analysis, marketing and promotional activities, the administration of our online services, and to ensure the lawful and proper execution of transactions, our Organisation collects and processes the personal data provided by Customers during account registration, login and the submission of product orders.

By submitting the information required either for creating and accessing a user account (login) or for placing an order, the Customer expressly consents to the collection, storage and processing of their personal data by our Organisation for the purposes described above, including communication with the Customer regarding their account, orders and related services.

Our Organisation processes personal data in accordance with the applicable data protection legislation and maintains appropriate records of processing activities where required by law.

Customers have the right, at any time, to request access to, correction, updating or deletion of their personal data, to object to or restrict the processing of their personal data, and to exercise any other rights available under the applicable data protection legislation. Such requests may be submitted by contacting our Organisation at:

Telephone: +30 2310 252530
Email: info@callisto.gr

Our Organisation acts as the Data Controller for the processing of personal data collected through this website and the online store.

We are committed to protecting our Customers’ personal data and will not disclose, sell or otherwise transfer such data to any third party, except where:

• this is necessary for the performance of our contractual obligations (such as payment providers or delivery service providers);
• required by applicable law; or
• requested by competent public authorities acting within their legal powers.

Personal data collected by our Organisation are used solely for legitimate purposes, including:

• processing and fulfilling orders;
• providing customer support;
• administering user accounts;
• maintaining and improving our online store;
• statistical analysis;
• marketing and promotional communications, where permitted by law or based on the Customer’s consent; and
• compliance with applicable legal and regulatory obligations.

By registering an account and submitting the required personal information, the Customer expressly acknowledges and consents to the processing of their personal data by our Organisation for the purposes described above and in accordance with the applicable data protection legislation.

20. FINAL PROVISIONS

All contracts concluded between our Organisation and its Customers through our online store shall be governed by the laws of Greece and the applicable legislation of the European Union, as in force from time to time.

These Terms and Conditions shall also apply to purchases made by Customers residing outside Greece, unless mandatory provisions of the consumer protection laws of the Customer’s country of residence provide otherwise.

Our Organisation reserves the right to amend these Terms and Conditions whenever required by changes in its policies or by applicable legislation. Any amendments will be incorporated into this document and will become effective upon publication on the website without the need for any separate notice.

Any dispute arising out of or in connection with contracts concluded through our online store shall be governed by Greek law and shall fall within the exclusive jurisdiction of the competent courts of Thessaloniki, Greece, without prejudice to any mandatory consumer protection rights under applicable law.

Before initiating judicial proceedings, Customers may seek the out-of-court settlement of consumer disputes through any legally established Alternative Dispute Resolution (ADR) body, including consumer associations, the General Secretariat for Consumer Protection, local consumer dispute resolution committees, the Greek Ombudsman, or other competent authorities.

In accordance with Directive 2013/11/EU, as implemented in Greece by Joint Ministerial Decision 70330/2015, consumers may also resolve disputes arising from online purchases through the European Online Dispute Resolution (ODR) Platform, available at:

https://ec.europa.eu/consumers/odr

The designated Alternative Dispute Resolution (ADR) body in Greece is:

European Consumer Centre Greece (ECC Greece)
144 Alexandras Avenue
11471 Athens, Greece
Tel.: +30 210 6460284 / +30 210 6460784
Email: info@eccgreece.gr

Customers may contact the above body for guidance throughout the complaint submission and dispute resolution process.

All notices and communications relating to these Terms and Conditions shall be made in writing.

It is expressly noted that the protection afforded by Greek Consumer Protection Law 2251/1994 applies only to persons qualifying as “consumers” within the meaning of Article 1 of that Law.

Should any provision of these Terms and Conditions be found to be invalid, unlawful or unenforceable, such invalidity shall affect only the specific provision concerned and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

These Terms and Conditions constitute the information required under Article 3b of Greek Law 2251/1994, as applicable.